Earlier in the week I experienced an Office 365 planner issue that I hadn’t come across before.
I believe that the issue occurred after one of the following events (I’m not sure which one):
- Changing my user account (synced with Active Directory) from a global admin back to a standard user
- Migrating my mailbox from Exchange 2013 to Exchange Online (we have a hybrid Exchange 2013 deployment)
As shown below, the plan that I had previously created disappeared from the “Planner hub“. Besides creating a new plan, the only thing I was able to do within the Planner application was to see and access the planner tasks that I had previously assigned to myself.
During the issue, I could see the group associated with the plan from within OneDrive. Using OneDrive, I could also access all parts of the plan such as the OneNote notebook.
I could even verify that I was still the owner of the plan.
I browsed to the following link which opens up the groups view in Outlook on the Web (aka Outlook Web App).
Even though I was listed as a member (and owner) of the group, I also had the option to join the group. I simply clicked on the “Join” button and the status changed to “Joined” as shown below.
After joining the group in Outlook on the Web, I went back into planner and confirmed that I could see and access my plan from the Planner hub. Interestingly, the icon next to “My tasks” also changed from my initials to a picture. The picture gets synced up to Office 365 from my Active Directory account.
A nice bonus from fixing this issue was that the Groups functionality from within Outlook 2016 also started working.